In the past, if a child had a reaction to a certain product, be it clothing, diapers, or baby food, the parent would take his or her child to the doctor and possibly contact the baby product manufacturer to file a complaint. In the present, a third step is often added: talking about it on the internet. This appears to be the case for the latest Pampers diapers. Made with Dry Max technology to make the diaper thinner, these Pampers have caused significant buzz on the internet, according to a story from ABC 15 in Arizona.
According to the story, parents from all over the country have formed a Facebook group to discuss these new diapers. Many of their babies have experienced severe diaper rash – and chemical burns and blisters in some cases – and parents online are discussing their experiences, posting pictures, and sharing solutions for clearing up their child’s rash.
But, the article goes onto explain that this case has gone beyond the internet, and the pervasiveness of the diaper rash from using the new Pampers has resulted in 40 families filing a complaint with the U.S. District Court against the parent company, Proctor and Gamble.
Proctor and Gamble, however, claim that the parents’ claims – the 40 filing the complaint and the thousands more on the internet – are false. As they tested 300,000 Dry Max diapers on 20,000 babies and saw no side effects, Proctor and Gamble, according to the ABC story, says that parents are fabricating these symptoms of diaper rash.
Thousands of parents can’t be wrong, however, and, when the pictures of diaper rash on Facebook are examined, many of the symptoms are uniform. If Proctor and Gamble don’t want to lose business from a brand parents have trusted for decades, they’ll retest the diapers and take the parents’ claims seriously.
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